Company profile
Company overview
Activities Of Call Centres
SANMITA TELE AND DIGITAL MARKETING PRIVATE LIMITED is a registered company in maharashtra. Its recorded business activity is activities of call centres.
Status: Active • Registered: 2023-11-07 • NIC: 82200
Value highlights
- Specialized call centre operations aligned to NIC 82200 delivering multilingual customer support, inbound/outbound campaign management, and lead qualification across corporate services and manufacturing corridors in Maharashtra NCR.
- Integrated tech-enabled contact centre platform with omnichannel routing, CRM integration, and real-time analytics to optimize service levels, reduce handling times, and support logistics and supply chain communications.
- Scalable workforce and compliance framework including trained agents, quality assurance, data protection protocols, and peak-capacity surge teams to support enterprise-grade service for manufacturing, logistics, and tech operations.
- Reliable corridors for bulk delivery.
Capabilities
- Multilingual inbound and outbound voice services, email and chat support, and scheduled follow-ups tailored for corporate and manufacturing clients in Maharashtra NCR.
- CRM and ERP integrations, API-based data exchange, and real-time dashboards for SLA monitoring, workforce management, and performance reporting.
- Compliance and security: secure data handling, consent management, PCI and GDPR-aligned controls where applicable, plus industry-specific script governance and audit trails.
- Flexible staffing models with onshore agent pools, remote-enabled teams, and rapid scale-up plans for seasonal or project-driven spikes.
Business activity
Activities Of Call Centres offerings
A concise sample of services and capabilities associated with the recorded NIC activity.
Outbound Customer Experience Desk
Scalable outbound calling operations tailored for Maharashtra NCR enterprises, focusing on customer retention, account recovery, and product outreach. Operators work from secure facilities with multilingual capabilities including Hindi, English, and regional languages, using CRM-integrated workflows and predictive dialing to improve contact rates and shorten campaign cycles.
Inbound Support and Helpdesk Services
24/7 inbound contact centre services handling technical support, order inquiries, and service escalations for B2B and B2C clients. Trained teams follow SOPs for incident triage and escalation, with average handle time targets, first-call resolution protocols, and SLA reporting tied to contract KPIs.
Omnichannel Contact Centre Platform
Integrated voice, email, chat, and social messaging operations with unified agent desktop, workforce management, and quality assurance modules. Offers analytics dashboards, speech analytics for compliance, and real-time routing to reduce wait times and improve resolution consistency for logistics and manufacturing partner accounts.
Services and capabilities
Inbound & Outbound Voice Services
End-to-end voice services including customer support, lead qualification, tele-sales, and proactive notifications. Agents follow documented SOPs and use quality-monitoring tools to meet KPIs such as AHT, FCR, and CSAT relevant to corporate and logistics clients.
Primary call centre offering under NIC 82200
Non-Voice Support & Back Office
Email, chat, document processing, claims handling, and data entry services with SLA-based SLAs. Processes are designed for high-volume transactional throughput for manufacturing suppliers and logistics providers, with encryption and role-based controls for sensitive data.
Complementary administrative support services aligned to Division 82
Process Automation & Analytics
Robotic process automation, AI-assisted triage, and dashboarding to reduce manual effort and provide actionable insights. Implementation includes ROI projections, phased deployment, and governance structures to support scalable operations across Maharashtra NCR industries.
Technology-enabled enhancement to call centre activities and administrative services
Catalog
Seed and Input Assessment
Structured audits of seed quality, fertilizer regimes, and seed-treatment practices.
Input quality and impact assessment.
Corridor-Based Aggregation Sites
Site selection and operational design for aggregation centers within manufacturing corridors.
Aggregation center design.
Compliance and Reporting Pack
Templates and training for reporting production and compliance milestones.
Reporting templates and training.
Support lines
Advisory
Crop advisory services focused on best practices and compliance.
Expert consultation.
Supply Chain Ops
Operational management of procurement, storage, and movement from farm to processor.
Logistics integration.
Field Diagnostics
On-site diagnostic services for soil, pests, and crop health.
Agronomy services.
Proof points
- Operated advisory services across 12 districts.
- Coordinated logistics for 6,000+ metric tons.
- Implemented traceability for 1,800 plots.
Programs
Wheat Production Support
Technical and operational support tailored for wheat growers.
Logistics & Storage Integration
Design and implementation of bulk grain handling solutions.
Tech-Enabled Monitoring
Deployment of precision agriculture tools and analytics.
Projects
Peri-Urban Wheat Yield Stabilization Pilot
A 12-month pilot to increase wheat stability through adjusted sowing windows.
12-month pilot in Delhi NCR.
Aggregation Network Deployment
Deployment of corridor-aligned aggregation sites with operational SOPs.
Aggregation sites in manufacturing corridors.
Field Data Rollout and Buyer Reporting
Rollout of the tech-enabled platform with training and buyer reporting.
Platform rollout and buyer dashboard.
Company registration details
| CIN |
U82200MH2023PTC413539 |
| Company status |
Active |
| Registration date |
2023-11-07 |
| Company class |
Private |
| Company category |
Company limited by shares |
| Company sub-category |
Non-government company |
| Listing status |
Unlisted |
| Registrar of Companies |
ROC Mumbai |
| Registered state |
maharashtra |
| NIC code |
82200 |
| Recorded business activity |
Activities Of Call Centres |
Performance indicators
22%
Transit Time Reduction (%)
22
12%
Line Downtime Reduction (%)
12
18%
Delivery Predictability Improvement (%)
18
Supply nodes
Primary Aggregation Hub - Ghaziabad
High-capacity aggregation centre with quality grading and bulk dispatch.
Intake & primary processing node.
Intermodal Transfer Yard - Kundli
Intermodal yard adjacent to major highway junctions and rail sidings.
Rail-road transfer node.
Controlled-Environment Storage - Faridabad
Multi-compartment storage with aeration and humidity control.
Quality-preserving storage node.
Routes
Corporate Supply Chain Corridor
End-to-end logistics corridor connecting industrial parks to distribution centers.
Core corridor for bulk agricultural commodities.
Agri-Industrial Link Route
Route linking collection points to processing units and cold storage facilities.
Short-haul feeder network.
Tech-Enabled Last-Mile Route
Last-mile distribution route with tracked vehicles and digital manifests.
Digital last-mile for finished goods.
Client Feedback
Contact
Talk to our team.
